Access Center - Becky Shelton

Access Center

Infinity Health offers an Access Center that’s open 24 hours a day, 7 days a week, year round in Osceola, where our experienced professionals assess and stabilize people in crisis. Services from the Access Center are a cost-effective way to connect residents with local treatment and the help that is so critical to their overall wellbeing.

Court Evaluations

An Access Center serves individuals on a no reject, no eject basis and cooperates with local jurisdictions to help determine the appropriateness of court-ordered treatment. In this way, proper outcomes can be achieved more quickly, saving money, time and hassle for everyone involved. Many times, hospital care isn’t necessary and can be avoided through an evaluation at an Access Center. When inpatient care is called for, Access Centers can even provide the medical clearance necessary for a receiving facility to make its best admission decisions.

Locations

Iowa

Mobile Crisis

Mobile crisis is an on-site intervention provided by qualified crisis response staff for individuals experiencing a mental health crisis. Staff, working in pairs in an individual’s home or other locations in the community, reduce the level of risk present in the crisis situation, identify needs, develop action plans, coordinate referrals with other mental health resources and follow up until appointments with the individual’s preferred provider take place. Mobile crisis provides an alternative to admission to hospitals or correctional facilities.

Locations

Iowa

Observation

Twenty-three-hour crisis observation and holding services are designed for individuals who need short-term crisis intervention in a safe environment less restrictive than hospitalization. This level of service is appropriate for individuals who require protection or when an individual’s ability to cope in the community is severely compromised and it is expected the crisis can be resolved in 23 hours.

Locations

Iowa

Peer Support

A peer-operated warm line is a service individuals can access to talk with someone with lived experience with mental, behavioral health and trauma issues. A warm line provides nonjudgmental listening, nondirective assistance, information, referral, and triage when appropriate for individuals experiencing emotional distress.

Locations

Iowa

Stabilization

Crisis stabilization residential services (CSRS) are short-term (less than five days) services designed for voluntary individuals who are in need of a safe, secure environment that is less intensive and restrictive than an inpatient hospital in which to resolve the crisis. The individual is involved collaboratively in all aspects of crisis stabilization services including, but not limited to, admission, treatment planning, intervention, and discharge. The involvement of family members and others is encouraged.

Locations

Iowa

Subacute

A subacute treatment setting provides a protective environment that includes stabilization, support, diagnostic evaluation and treatment, wellness, and transition to ongoing services provided 24-hours-a-day, 7-days-a week. Subacute mental health care facilities are intended to be short-term, intensive, recovery-oriented services and are designed to stabilize the individual. Services are designed for individuals who have high degrees of impairment and low levels of stability, but have been determined not to need inpatient acute hospital services. An outcome-focused, interdisciplinary approach is designed to return the person to living successfully in the community within 10 days.

Locations

Iowa
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